Contact us
Questions about your account, a payment, or Vimitron in general? Here's how to reach us.
When we reply
We reply to emails within 2 working days, Monday to Friday, Indian time (IST).
What to include
- Write from the email address on your Vimitron account, so we can find it.
- Payments and refunds: the Razorpay payment or order ID, date and amount. See the Refund policy.
- A generation that failed: the time, the model and the prompt.
- Content on Explore: use the flag button on the item, or send its link.
- Your data: say what you'd like to access, correct or delete. See the Privacy policy.
Other ways to get help
- The docs explain every feature, with a troubleshooting section.
- Feature ideas go on the Suggestions page. Approved ideas earn tokens.